Return & Refund Policy

In case of cancellation, money will be refunded to your account within 2 weeks.
We will refund your money if product was not delivered within 2 weeks after purchase.
If your purchase is in any way defective, damaged or not as described, please contact us within 14 days with your proof of purchase, and we will arrange for a replacement product or refund where necessary.


Eligibility of Return:
1. Return process must be initiated within 14 days of order receipt.
2. Items should not be used and should be in the good condition.
3. The packaging should also be in its original condition as received. 
4. Personalised/Custom-Made gifts are not exchangeable, returnable or refundable.
5. Stock clearance/Wholesale merchandise are not exchangeable, returnable or refundable.
6​. Gifts Friends reserves the right of final decision in case of any dispute.

Gift Friends will not be responsible if your shipment is lost during the return transit. 
All approved refunds will be returned via internet banking to person's name as on the original receipt within 14 days after the confirmation.
Gift card, coupons or third party merchants' vouchers are not refundable or exchangeable for cash or kind or to any other vouchers.
Exchange per item is accepted once only, Delivery charges are non-refundable.
For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers etc). 


Please contact us at [email protected] or 6012-4263983 (Mon-Fri, 11am-9pm) if you have any questions or doubts, thank you.


Return to shop address:

Gift Friends Digital Studio PLT
33-04-09, Prangin Mall,
Jalan Dr. Lim Chwee Leong,
10100 Georgetown, Penang.
Tel: 6012-426 3983