Shipping & Delivery

Shipping Fees (Updated July 2021)

Compare your shipping rates with other marketplaces, you will SAVE more when you order more with our FLAT RATE shipping.

Penang Island Promo:
Above RM100 Shipping Fees (FREE)
Below RM100 Shipping Fees RM6.50

* Order today BEFORE 3pm to receive on the next day. Order after 3pm it takes 1-2 days delivery to you.
* Same Day Delivery / Scheduled Delivery LIMITED to Penang Georgetown Area & Mukim 13 District only (No additional charges).
* You are welcome to Self Collect at our store in Prangin Mall during our business hour without shipping charges, Thanks!
* For all orders, you can estimate all shipping rates available based on the delivery area during checkout. 

 

West Malaysia & Seberang Perai:
Above RM100 Shipping Fees (FREE)
Below RM100 Shipping Fees RM8.00
Estimates: 1~3 Days

 

East Malaysia:
Shipping Fees RM15.00
Estimates: 3~5 Days

 

* International shipping not avaialble, currently we ship orders within Malaysia only.
* Free Shipping only available for delivery to places within Peninsular Malaysia (West Malaysia). 
* Regular delivery timeframe does not account for public holiday, or any uncontrollable circumstances.
* From time to time there are promotional offerings for shipping fees or item-based free shipping, please do visit us often for the happening PROMO!

 

Gift Friends uses a combination of couriers to ensure your delivery is fast and affordable, services are available for domestic and international delivery.

 

How do you ship packages?
Packages are typically shipped from our warehouse within 24 hours of the order being placed.

 

Domestic Delivery​
Our local e-commerce shipping solution provider are DHL, GDex, LineClear, Ninjavan and Poslaju. Online Tracking site are available from all shipping companies..

 

Shipping Cost
By default, system calculate shipping cost based on the total weight of the order. 
All deliveries will only be available for order below 30KG (weight or volumetric, whichever greater) and address in Malaysia only.

 

West Malaysia RM WP Labuan & Sabah RM Sarawak RM
First 5.00kg     8.00 First 0.50kg   11.00 First 0.50kg 10.00
5.01 - 6.00kg
    9.50
0.51 - 1.00kg
  17.00
0.50 - 1.00kg
15.00
6.01 - 7.00 kg
  11.00
1.01 - 1.50kg
  23.00
1.01 - 1.50kg
20.00
7.01 - 8.00kg
  12.50
1.51 - 2.00kg
  29.00
1.51 - 2.00kg
25.00
8.01 - 9.00kg
  14.00
2.01 - 2.50kg
  45.00
2.01 - 2.50kg
40.00
9.01 - 10.00kg
  15.50
2.51 - 3.00kg
  50.00
2.51 - 3.00kg
45.00
10.01 - 11.00kg
  17.00
3.01 - 3.50kg
  55.00
3.01 - 3.50kg
50.00
11.01 - 12.00kg
  18.50
3.51 - 4.00kg
  60.00
3.51 - 4.00kg
55.00

For every subsequent KG will be charged of a standard rate which subject to our delivery rate card based on the delivery address.
Please note that shipping fee and courier option listed is constantly updating based on the Lineclear, GDex, DHL and POSLaju.​
There will be STRICTLY NO REFUNDS for any shipping & handling charges.

 

There may be promotional offerings for free delivery from time to time so please check in often.
*Our "Free Shipping Promotion" will only be eligible for orders placed on www.giftfriends.my with the delivery addresses limited to West Malaysia only*

 

How long does shipping take?
Shipping time varies by location. These are our estimates: West Malaysia 1~3 Days, Sabah & Sarawak 3~5 Days.

What should I do if my parcels has not been delivered after the given time frame?
We will always do our best to deliver within the estimated timeframes, if happen that your parcel has not been delivered on time, you may report to us and we will chase up the courier. Please go to Contact Us page and drop an email to our support.

 

PO Boxes, Parcel Lockers & Post Offices
Gift Friends is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

 

Receiving Your Order
All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

 

What if no one is available to sign for the delivery?
If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.

 

Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 

My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.

 

In-Store Pickup/ Self Collection
All orders chosen to be collect at our store will not be charged any shipping or handling fees.
The expected time of collect at store will be within the range of 2 -4 hour after the order has been placed successfully and payment has been confirmed.

 

Customer Service Email: giftfriends.my@gmail.com